Pebble is a lightweight template and formatting language used in Webex Contact Center to set variable values, evaluate conditions, and format strings inside the Flow Designer Here are some examples
Pebble is a lightweight template and formatting language used in Webex Contact Center to set variable values, evaluate conditions, and format strings inside the Flow Designer Here are some examples
One of the first things you may want to do is test making an external API call. A good first test is using an external DB (JSON) to return data
The Get Queue Info is a very powerful activity in WebEx Contact Center flows. These are the output variables you have access to: X.PIQ X.EWT X.CallsQueuedNow X.OldestCallTime X.LoggedOnAgentsCurrent X.LoggedOnAgentsAll X.AvailableAgentsCurrent
Requirements: 1. Since we need a way to allow caller two attempts to enter a valid zip code and area code, we need to keep track of how many times
To migrate from a Webex MPP firmware to a enterprise firmware perform the following steps. If your our phones previously had an enterprise firmware you do not need a migration