The Get Queue Info is a very powerful activity in WebEx Contact Center flows. These are the output variables you have access to: X.PIQ X.EWT X.CallsQueuedNow X.OldestCallTime X.LoggedOnAgentsCurrent X.LoggedOnAgentsAll X.AvailableAgentsCurrent
The Get Queue Info is a very powerful activity in WebEx Contact Center flows. These are the output variables you have access to: X.PIQ X.EWT X.CallsQueuedNow X.OldestCallTime X.LoggedOnAgentsCurrent X.LoggedOnAgentsAll X.AvailableAgentsCurrent
Requirements: 1. Since we need a way to allow caller two attempts to enter a valid zip code and area code, we need to keep track of how many times
If you are unable to use text to speech, here is a process using python to create an audio file compatible with WebEx Contact Center The script creates an audio
To migrate from a Webex MPP firmware to a enterprise firmware perform the following steps. If your our phones previously had an enterprise firmware you do not need a migration
Error Provide the migration license. Contact your administrator Issue encountered when manually adding a new Webex phone under users > add device. Resolution was to delete phone and add phone