The Get Queue Info is a very powerful activity in WebEx Contact Center flows. These are the output variables you have access to:
X.PIQ
X.EWT
X.CallsQueuedNow
X.OldestCallTime
X.LoggedOnAgentsCurrent
X.LoggedOnAgentsAll
X.AvailableAgentsCurrent
X.AvailableAgentsAll
X.FailureCode
X.FailureDescription
This flow can be used to test out some of the variables. You first define the Queue in the Queue Contact activity, then in the Get Queue Info activity select the same queue which you will be getting stats from. Use the Play Message activity to play the variable values.
Notice how the Insufficient Information path on the Queue Info activity is looped back to the Position In Queue (PIQ). This is due to the Estimated Wait time (EWT) returning a negative value. In order for it to be considered a success all the values returned must be a positive value. or zero The Webex calculation engine evaluates data trends over longer windows when calcutating EWT making it impractical in Green Field or Sandbox deployments to get a positive value here.
